Customer Service Specialist Amazon - Virtual Contact Center 04/2017 - 09/2018 * Empathize with and prioritize customer’s needs with respect and patience while showing ownership, upholding company values and enforcing all policies and procedures successfully. * Exceptional interpersonal and relationship building skills with the ability to analyze and assess the needs of customers. * Excellent oral and written communication skills and the ability toeffectively tailor communication and style to different audiences, explain answers to questions accurately in a clear, concise and timely manner. * Ability to adapt in a fast-paced environment, make decisions quickly and work independently in a structured environment with minimal supervision. * Fluent in Windows Operating System, Microsoft Outlook, accustomed to using multiple browsers, tabs, window navigation and instant messenger tools. * Experience in managing customer accounts with abusive patterns, researching, assessing and conflict resolution while demonstrating effective decision-making, critical thinking and problem solving. * Maintained stellar customer satisfaction and retention. Exceeded all team and personal goals monthly for 2 years at Amazon. Customer Services Representative Amazon - Virtual Contact Center 10/2016 - 04/2017 * Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations. * Accurately apply account changes, expertly resolved customer conflicts, determined needs, set appropriate expectations and provided proper solutions for the customer. * Excellent organizational skills and sharp attention to detail in evaluating, reconciling customer issues and documented customer account data thoroughly in a timely efficient manner. * Resolve an average of 200+ calls, chat and emails in any given week, dealing with account inquiries, orders, deliveries, product information and numerous other inquiries. * Complex problem solver; logically approach problems with good judgement to insure positive customer outcome. * Exceed monthly performance goals in all areas; speed, accuracy, volume, customer satisfaction, and conflict resolution. * Consistently composed a grammatically correct, concise and accurate written response to customer issues via phone, online chat and email. Sales Associate/Office Assistant SYWilson&Co. 09/2015 - 06/16 * Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. * Performed administrative tasks such as record keeping, ordering, accounts payable, receivable, restocking, inventory and correspondence with an efficient and quality-driven approach. * Regularly sought opportunities to up sell and add on additional merchandise to increase sales and profits. * Determined customer needs by asking relevant questions and listening actively to the responses. Contributed to team success by exceeding team sales goals by 100%. * Worked with the management team to implement the proper division of responsibilities. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Designer/Owner FancieStrands/ETSY 04/2011 - 09/2015 * Created and designed all wedding accessories by FancieStrands. * Prospected for new business through networking, community outreach, customer referral generation and social media: Facebook, Pinterest, Instagram, Twitter and blog. * Developed and executed marketing programs, formatted text and graphics for blog posts, newsletters and general business solutions; resulting in increased company exposure, customer traffic, and sales. * Maintained accurate and complete documentation for all financial department procedures, monitored inventory, estimated time and materials costs for projects. * Provided outstanding individualized customer service. * Resolved client concerns quickly and professionally while maintaining positive relationship with customers. * Managed customer expectations through open consultations to discuss preferences, styles, and ideas with frequent communication. Cosmetologist LaBella 06/1987 - 05/2011