Edit your custom URL

Personalized the URL from your profile.
pangian.com/user/
Note: Your custom URL must contain 3-100 letters or numbers. Please do not use spaces, symbols, or special characters.
Cancel Save
Pangian
Upload
Change your cover photo
Upload
Apply Cancel
Vie
Vie Labanda
Vie
With Ideation, Strategy, and Command as my strengths, I easily work with minimum supervision, handle tasks as they come, create solutions as needs arise, and generate creative ideas.
This user account status is Approved
Import from Linkedin

This user has not added any information to their profile yet.

Vie
Philippines
English, Spanish, Tagalog
Philippines
Bachelor's degree
ABE International College
Information Management
Fresh Ideas, Innovation, Results
Board/tabletop games, Creative writing, Reading, Shopping, Traveling

I have 17 years of working experience in various industries - SaaS, BPO, Customer Service, Gaming, Hospitality, and Retail. I have always been keen on learning something new and brave facing new challenges.

Agile Methodologies, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, Project Management, Six Sigma, Testing
Project Management
1 - 3 Years of experience
Customer Service
> 10 Years of experience
Full-Time, Part-Time, Contract
Yes!

CUSTOMER SUCCESS MANAGER | Aivo | Remote
July 2019 - Present

  • Responsible for Essential to Enterprise clients
    Educate customers on new products and features, and advocate for customer needs with internal stakeholders.
  • Retain customers by helping them meet their goals, see value in our software, and advocating for them internally.
  • Work with customers to drive adoption and usage in their organization.
  • Work on growth, retention, and expansion strategies
  • Mitigate churn risk.

SOCIAL MEDIA WRITER | New World Project | Remote
2018 – 2019

SENIOR BILINGUAL TECHNICAL TRANSLATOR | Accenture | Philippines
2011 – 2018

GAME MASTER / TESTER / WEB CONTRIBUTOR | Joymax | Philippines
2010 – 2011

CUSTOMER SERVICE REPRESENTATIVE | Intercontinental Hotels Group | Philippines
2009 – 2010

JUNIOR MARKETING SUPERVISOR | Young Promotion | Spain
2007 – 2008

EVENTS COORDINATOR | Marina Suites Gran Canaria | Spain
2007 – 2008

CALL CENTER AGENT - Software Ventures International
2004 – 2005

Experience