skills, and who pays attention to detail. This employment opportunityrequires tested fluency in both French and English and security screeningwith Public Works and is targeted to the individual who understands how todeliver excellent service to the community and health care providers. Thisrole will require two weeks of in-person training and will then be a remotework arrangement.Description:The primary role is to respond to in-comingmedical provider inquiries. The Call Centre is the venue for telephonecommunication related to day-to-day claims adjudication queries. Thisposition is instrumental in meeting contractual objectives and servicelevels.Key Responsibilities:·Respond to a steady volume of inbound calls from Health CareProviders·Respond to inquiries regarding eligibility and claim inquiries·Identify and assess the caller’s needs and achieve first callresolution on every call·Provide accurate, valid, and complete information in accordance withapplicable call scripts and documented procedure manuals·Provide technical support where required in order for the caller tosubmit claims electronically, assist in navigation of public websites, andtroubleshoot on claims transmission errors·Keep abreast of procedural changes, circulated newsletters andexternal communications to ensure the most accurate information iscommunicated to Providers on the call·Manage complaints and provide appropriate solutions and follow-upwhere required to resolve an inquiry. In cases of an escalated nature, theCSR will transfer the live call to a Supervisor for assistance·Participate in training as required for skill development·Attend regular team meetings for procedural updates and team buildingand coaching sessions as required for quality assurance and performancedevelopmentSummary of Accountabilities:▪Meet or exceed established performance targets/KPI’s;▪Provide complete and accurate information in a professional,courteous and pleasant manner;▪Identify customer’s needs through effective probing andlistening;▪Recommend appropriate options and solutions to fulfill customer’sneed;▪Complete post call documentation accurately and timely.Qualifications:•Must be fluent in both French and English•Excellent customer service skills providing a positive customerexperience with every call;•Proven effective communication skills(listening/verbal/interpretation);•Multi skilling (reading, keying and listening);•Strong keyboarding and computer skills including an ability to assistwith smart phone and multiple PC applications (ie. internet and smart phonenavigation);•Drive for helping customers and providing engaging, polite,professional and helpful service;•Team player; coachable and open to feedbackPhysical Demands/Working Conditions:· Job requires precise finger/hand movements while working with akeyboard· Need to remain at work station for lengthy periodsBenefits of Working with our client:· Opportunity to build and develop new skills· Competitive Salary· Inclusive work environmentWe embrace diversity. We strive to attract, develop and retain aworkforce that is as diverse as the customers we serve and to foster aninclusive work environment that embraces the strength of cultures andindividuals. We are committed to fair recruitment, retention, advancementand compensation, and we administer all of our practices and programswithout discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed,sex (including pregnancy and pregnancy-related conditions), sexualorientation, genetic characteristics, veteran status, gender identity,gender expression, age, marital status, family status, disability, or anyother ground protected by applicable law.It is our priority to remove barriers to provide equal access toemployment. A Human Resources representative will work with applicants whorequest a reasonable accommodation during the application process. Allinformation shared during the accommodation request process will be storedand used in a manner that is consistent with applicable laws and companypolicies. Please request a reasonable accommodation in the applicationprocess.Job Types: Full-time, PermanentPay: $20.00 per hourExpected hours: 40 per weekBenefits:Company eventsDental careEmployee assistance programExtended health careFlexible scheduleLife insuranceOn-site gymOn-site parkingStore discountVision careWork from homeSchedule:8 hour shiftDay shiftEvening shiftMonday to FridayNo weekendsOvertimeSupplemental pay types:Bonus payOvertime payApplication question(s):Public Works Security Screening is mandatory for this role. Can youmeet the following criteria:Able to pass a Criminal Record CheckAre you available to work 8 hours shifts between the hours of 4:30 AMand 10:30How many years of customer service experience do you have?Do you identify as an Indigenous Person in Canada, this is not amandatory requirement of the jobDo you live in Winnipeg? Training will be conducted on site inWinnipeg.Education:Secondary School (preferred)Experience:Living in Canada? Government mandatory clearance required: 5 years(required)Bilingual French and English fluency: 1 year (required)Work Location: Hybrid remote in Winnipeg, MB R3B 1R3Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home