Customer Service Representative Student Information Systems (Remote)

Customer Service Representative Student Information Systems |Softworld Inc | United States

Job Title: Customer Service Representative –Student Information Systems

Job Location: Westbury NY 11590

Onsite Requirements:

Experience using PowerSchool or eSchoolData.

Job Location: Westbury NY 11590 Onsite Requirements: Experience using PowerSchool or eSchoolData.Job Description:We are looking for a strong Customer Service Representative to provideon-site training, email and phone support to district and buildingemployees including administrators, teachers, and clerical staff on the useof student information systems. (Specifically: PowerSchool and/oreSchoolData) The right candidate will assist districts with developing their studentschedules; troubleshoot grading and transcript calculations; assist in thedevelopment of training materials; and provide 1:1 (or potentially group)professional development to district staff. This person will also assist districts with state reporting rules andregulations; support teams with data verification; research issues relatedto student data; pull extracts for analysis and import data; and otherrelated activities relating to a student information system.Required Skills:Awareness of any Student Information System listed. (Specifically:PowerSchool and/or eSchoolData) Basic knowledge of the New York State Reporting requirements for NYSschool districts.Candidates must possess excellent written, verbal and communicationskills, and experience with Microsoft Office applications including Word,Excel, and PowerPoint.Responsibilities:Providing on-site training, email and phone support to district andbuilding employees including administrators, teachers, and clerical staffon the use of student information systems.Assist districts with developing their student schedules.Troubleshoot grading and transcript calculations.Assist in the development of training materials.Provide 1:1 (or potentially group) professional development to districtstaff. Assist districts with state reporting rules and regulations.Support districts with data verification – research issuesrelated to student data; pull extracts for analysis and import data; andother related activities relating to a student information system.Additional / Desired Skills:Experience with SQL and data mining is a plus.Advanced knowledge of Excel to include pivot tables and datamanipulation.Basic understanding of how public schools operate (or something likethat)** 3rd party and subcontract staffing agencies are not eligiblefor partnership on this position. 3rd party subcontractors need not apply.This position requires candidates to be eligible to work in theUnited States, directly for an employer, without sponsorship now or anytimein the future **Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home