BG Level – 09The Business Development unit is responsible for generating revenue, newbusiness opportunities, and providing exceptional customer service toclients. The Global Account Management Unit within Business Developmentmanages client relationships among our global accounts, providing strategicguidance on HR and compensation matters, and ensuring the delivery ofhigh-quality services to meet client needs and expectations. The Global Account Manager, EMEA, acts as the primary point of contactfor clients in the EMEA region, building and maintaining strongrelationships to understand their needs and objectives; and to collaboratewith clients to develop and implement tailored HR and compensationstrategies aligned with their business goals and best practices.Duties and Responsibilities:Conduct needs assessments and analysis of clients’ HR programs andpolicies to identify opportunities for improvement and to recommendappropriate solutions using Birches Group products and services.Assess and analyze industry trends, regulations, and best practices inthe region and globally, to maintain a competitive edge for Birches Groupproducts and services.Oversee the provision of account management and relationship buildingservice to clients in the region, recommending opportunities andinitiatives to improve the market penetration of Birches Groupsolutions.Advise the wider Business Development unit, as well as product andservice teams, on market trends and new opportunities in the region, aswell as to identify and pursue upselling and cross-selling opportunitieswithin existing client accounts.Strengthen relationships with external clients through proactiveengagement (addressing concerns, gathering feedback on impact of solutions,identifying opportunities for sustained/expanded collaboration) andalignment of service delivery with client objectives and expectationsMonitor sourcing of account management pipeline in the region to ensuredelivery of projects on time and within budget, maintain clientsatisfaction and retention, and identify opportunities to optimizeprocessesMonitor and analyse account performance metrics to ensure that they areachieved along with related business objectives, as well as to identifyopportunities to improve account management framework.Targeted Specialized Knowledge: Bachelor’s degree in marketing, business administration or humanresources.Specialized experience in account management, relationship management,consulting, or other client-facing roles within the HR or compensationindustry. In-depth knowledge of HR principles, practices, and regulations,with a focus on compensation strategy and design. Experience in workingwith European markets and international development sectorclients strongly desirable.Fluency in English necessary for communication in writing and speaking.Fluency/Working knowledge of French desirable. Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home